Operations

Customer Service Still Matters

People will talk about you anyway. Make sure it’s good because good means more people will buy your products or come to your establishment. Bad means they will cross you off the “must check out” list or never put you on that list to begin with.

Four Strategies for Breaking the Impasse in Negotiations

What do you do if you hit a wall in your negotiations and quitting is not an option?

Who’s the Boss? Let’s Look at Your Options

A CFO-CEO could be one of the founders of the company and is very actively involved in all aspects of the business - not just accounting and finance. A privately held company with expanding sales and marketing will often hire a CFO-COO to develop the business' operations. Generally, only larger privately held companies will hire a CFO-controller.

6 Takeaways- Small Business and “The Changing Nature of Work”

Small business thought leaders share insights on changing work.

Risky Business Failures Often Lead to Success

Take a risk. As Voltaire said, “If we do not find anything very pleasant, at least we shall find something new.”

Groundhog Day and Small Business Ownership Are A Lot Alike

You don’t necessarily get what you want by simply wanting it. You have to earn it, you have to deserve it, and you have to see that it isn’t just about yourself and your ego. It’s about much more than you – it’s about your customers and deserving their patronage, their respect and their loyalty.