5 proven winning guidelines to successful negotiating.
Negotiating is something we do all the time with our kids, parents, spouses, bosses, customers you name it we are always negotiating.
Of course sometimes the wins in business are greater than a candy bar or borrowing the family car as an entrepreneur it could be the terms of a lease or your products sales price or even resolving a matter with a co-worker or employee.
Try these guidelines to improve your win rate. The first few times it may seem forced or overly disciplined, but studies have proven these to be good guidelines for successful negotiating.
Here are five best negociated practices:
Take some time to think about the end results both parties want.
This will help you anticipate the volleying of words that will occur during the negotiations.
Decide on the absolutely have to haves and the points you can give on because you will not win on every point that would not be a negotiation. Think through what the other partys objections may be and role-play some of the responses that you could have to those objections.
Put pen to paper and write these down as that will help you to prepare by solidifying the thoughts and your responses.
This exercise will make you feel better prepared and therefore more confident.
2. Keep calm both verbally and in writing/e-mail.
If you are very heated over some issues be careful not to let your emotions get heated as that will put the other party in fight mode and when that happens, successful negotiations are never possible.
If you feel you are too emotional about an issue, either assign negotiations to someone else if that is possible or take some time away from the subject to get perspective. This is referred to as the 24 hour rule.
This is important in verbal and written negotiations and especially before you hit send on an e-mail. I can guarantee that you will live to regret quick responses that are done with anger during the negotiation process.
Staying calm is critical to successful negotiations.
3. The first offer is never the one you should take.
You should always do at least one round when negotiating as you will never be able to go back and ask for a better offer. You should always counteroffer the first offer you receive and expect the same in return.
That being said, learn to recognize when you are being a piggish negotiator and no demonstrating any ability to concede. That is not playing fair.
4. Ask questions to demonstrate that you are trying to understand your opponents position.
The best question is always,
Can you tell me why this is important to you or your company?
or Are you able to understand why I am struggling to accept your offer?
or Why do you think that is a reasonable offer?
These questions keep the conversation going and give you information about the thoughts in the mind of your opponent.
5. Get comfortable with pregnant pauses.
There is an old saying that he or she who speaks next loses. Silence is uncomfortable for most learn to allow it and dont be the next person to speak after an offer is on the table.
Work on the above and you are certain to become a better negotiator. Adopt the attitude that everything is negotiable and you will realize that it will be worth the effort to follow the above guidelines and hone in on your ability to negotiate.
About the author
Simone Obermaier works as a Loan Associate for Community Capital’s Small Business Lending Department. In her work, she provides not only capital to small business, but also advice and expertise on a variety of entrepreneurial topics. She is an experienced financial services professional with expertise in lending and economic development. Her work with small businesses has given her great appreciation for entrepreneurs – the risks they are willing to take and the passion they bring to their businesses.
Prior to joining Community Capital she worked for the Dutchess County Economic Development Corporation, where she focused on the NYS Empire Zone Program and new business development initiatives.
Simone holds a B.S. in International Business from SUNY New Paltz and an A.S. in Business Administration from Dutchess Community College, both summa cum laude.